At RUSH WAVE OFFICIAL, customer satisfaction is our priority. We strive to provide high-quality electric water sports products and excellent service. If you are not completely satisfied with your purchase, please review our refund policy below.
Eligibility for Refunds
Customers may request a refund for eligible products within the specified return period after receiving their order. To qualify for a refund, products must be unused, in their original condition, and returned with all original packaging, accessories, manuals, and proof of purchase.
Non-Refundable Items
Certain items may not be eligible for refunds, including products that have been used, damaged due to improper handling, modified, or returned without original components. Customized or special-order products may also be excluded from refund eligibility.
Refund Process
To request a refund, customers should contact the RUSH WAVE OFFICIAL support team with their order details and reason for the request. Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
Approved Refunds
If your refund is approved, the amount will be processed through the original payment method used for the purchase. Processing times may vary depending on your bank, credit card provider, or payment service provider.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to a defective product, shipping error, or an issue caused by RUSH WAVE OFFICIAL. We recommend using a trackable shipping service to ensure the safe return of your item.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us immediately after delivery. We will work with you to resolve the issue by offering a replacement, exchange, repair assistance, or refund where applicable.
Cancellation Policy
Orders may be canceled before they are processed or shipped. Once an order has been shipped, it may no longer be eligible for cancellation and will be handled according to our return and refund procedures.
Changes to This Refund Policy
RUSH WAVE OFFICIAL reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.
Contact Us
If you have any questions regarding our Refund Policy or need assistance with a refund request, please contact the RUSH WAVE OFFICIAL customer support team through the contact information available on our website.